Local 491 Trade Show Members Participate in Customer Service Training

Local 491 Trade Show Members Participate in Customer Service Training

WASHINGTON D.C--Members of the Trade Show Local Union 491 of the Northeast Regional Council of Carpenters gathered on August 13 for Customer Service Training facilitated by Odie Parkins, held at the Walter E. Washington Convention Center in Washington D.C.



Members gathered early Saturday morning for a four-hour customer service training session. The training, a recommended course by the United Brotherhood of Carpenters (UBC), teaches Union Carpenters the value of displaying exceptional customer service while working on various carpentry projects.

Training facilitator Odie Parkins of the UBC opened the session with an overview of how customer service remains important in the carpentry industry.

“This industry is driven by the people who use our services, which is labor”, said Parkins.

As members participated in the training, they gave their definition of the importance of customer service.

“I think customer service is defined as taking pride in what we love doing for them”, said Tyrone Minor, Union Carpenter of 13 years.

The training session concluded at noon with members conversing amongst one another about their customer service experiences while being a Union Carpenter.


The Northeast Regional Council of Carpenters (NRCC) represents thousands of hard working men and women throughout the states of Delaware and New Jersey, plus regions in Maryland, New York, and Pennsylvania, making it one of the largest trade unions on the East Coast. The NRCC equips professional craftsmen with the skills that are demanded in today's construction industry. Its regional structure ensures that the organization can work cooperatively with contractors and maintain the superior quality of workmanship that contractors have come to expect from union carpenters. To learn more about the NRCC, please visit northeastcarpenters.org.