Contact Centralized Dispatch
The Northeast Regional Council of Carpenters utilizes an automated centralized dispatch system called Member Information Exchange, or MIX 20/20 to dispatch our members to work.
Using this system on a touch-tone phone, you will be able to access and/or update your own personal information such as Out of Work status, Out of Work date, Telephone Reach Numbers, Work Areas and a list of skills for which you are certified.
Please take a moment to watch this helpful instructional video.
MIX 20/20 Instructions
In order to use the MIX 20/20 system, you must meet the following requirements:
- You are a member in Good Standing.
- Dispatch has an up-to-date Skills Questionnaire on file. It is imperative that the Council have your up-to-date carpentry skills in order for MIX 20/20 match your skills to the right job. Please ask your Council Representative for a copy of the form or download a copy. Complete the form and follow the instructions on the form for submitting your information to Dispatch.
Dialing In To Mix 20/20 for the first time.
Follow these instructions for dialing into MIX 20/20 for the first time. Download and print out this helpful Wallet Card to save your PIN number and keep it with you at all times.
Download MIX 20/20 Wallet Card here.
Please be aware that some cell phone carriers have services that can interfere with the receipt of Dispatch calls. Deactivate “Music On Hold” or any similar answering service from your phone provider. MIX20/20 thinks this is an “answer” and will begin the dispatch process.
Using a touch-tone phone, dial the MIX 20/20 toll-free number. (800) 735- 1829 You will hear…
“Welcome to the Northeast Regional Council of Carpenters member information exchange.”
“Please enter your Member ID:”
Using your phone’s number pad, enter the numeric portion of your UBCJA Member ID or Social Security Number.
“Now Enter Your PIN:”
The first time you use MIX, you must use the last 4 digits of your Social Security Number as your PIN. You will then be asked to choose a new PIN. You may use any four-digit number EXCEPT for the last 4 digits of your SSN. You can change your PIN at any time, but if you forget it, you’ll need to have it reset by the NRCC Administrator. Make sure to record your new PIN number on your Wallet Card for safe keeping.
Once you’ve logged in successfully, MIX will repeat your name, member dues status and your primary phone number. If any of this information is incorrect, contact your NRCC Administrator immediately.
Receiving a Dispatch Call
You will receive a Dispatch call for next-day referrals between 2-6pm. You must be available to accept calls during these hours. IF you do not answer the call, the next person on the list will be called.
When you answer a Dispatch call, you must press “1” to continue.
After hearing the job description, do one of the following:
To ACCEPT the job, PRESS 2
To DECLINE the job, PRESS 3
If you hang up or become disconnected AFTER entering your PIN, MIX 20/20 will consider it an automatic decline.
When you accept the job, you will automatically be removed from the Out-of-Work list. If it turns out to be a short term job you may contact your Local to have your OOW date reinstated.
You must update or renew your Out of Work Status at least every 30 days.
Go here and enter your UBC ID# and 4 digit pin.
Once you are logged in you will see the following information. If you have any questions about the information you see, please call your respective Dispatch Office.