The Northeast Regional Council of Carpenters (NRCC) has partnered with Spectra by Comcast Spectacor, the providers of Venue Management and Food Services & Hospitality to Atlantic City’s historic Boardwalk Hall and the Atlantic City Convention Center, to host customer training sessions for their members at the Atlantic City Convention Center.
The four-hour training sessions highlight various topics including: knowledge of policies, how members should conduct themselves in a professional manner while at an exhibit, and other key principles of customer service. The sessions are taught by the United Brotherhood of Carpenters (UBC) training instructor, Odie Parkins.
“We like to educate our members and make them aware of the customer service in the workplace,” said NRCC’s Bob Tarby, Director of Trade Shows and Special Assignments. “It ensures that our carpenters deliver the best service possible.”
“We are thrilled that our partners, The Northeast Regional Council of Carpenters, provides continual education to their membership not only in their trade but also in customer service, as the service they provide to our industry is invaluable,” said Spectra’s Jim McDonald, Assistant General Manager and Director of Operations of the Atlantic City Convention Center and Boardwalk Hall. “Having well-trained trade workers helps us to improve our customer service scores and makes our two venues that much more competitive in the industry.“
The recent Atlantic City session had a total number of 60 attendees comprised of different locals, who are primarily based in New Jersey, while others traveled from Baltimore for the training.
Additional training sessions were hosted in Philadelphia, PA; Baltimore, MD; and Washington, D.C.
Both Boardwalk Hall and the Atlantic City Convention Center are owned and funded by the New Jersey Casino Reinvestment Development Authority (CRDA). Spectra by Comcast Spectacor provides both Venue Management and Food Services & Hospitality to both Boardwalk Hall and the AC Convention Center.